Your safety matters to us

If you’re in immediate danger or feel unsafe, please call 000 right away.

For confidential support, 1800RESPECT is available 24/7 on 1800 737 732 or by text on 0458 737 732. They provide free, independent counselling and can arrange interpreters if needed.

If you’re worried about family violence or need extra help, you can also contact No to Violence on 1300 766 491 or visit the No to Violence website for advice and support.

You’re not alone — help is here when you need it.

We are committed to supporting our members who may be affected by family violence, including financial abuse. These situations can be complex and deeply distressing, and we aim to provide safe, respectful, and flexible support tailored to each individual’s needs.

What is family violence?

Family violence refers to any behaviour that is violent, threatening, or intended to control or instil fear in a family member. It can take many forms, including:

• Physical, emotional, psychological, or sexual abuse
• Coercive control
• Financial abuse
• Abuse of parents, children, or elders.

Family violence can deeply affect a person’s safety, wellbeing, and independence. Sadly, it can continue or even worsen after a relationship ends.

Understanding financial abuse

Financial abuse is when someone uses money or financial control to take away another person’s freedom. It can look like:

• Restricting access to money or financial accounts
• Forcing someone into debt or making financial decisions without their consent
• Withholding child support
• Opening accounts or applying for financial products in someone else’s name
• Using joint assets or debts to prevent someone from leaving a relationship.

Financial abuse can leave victim-survivors feeling trapped and make rebuilding independence even harder, especially after separation.

Recognising the signs

We encourage members and those close to them to be aware of potential warning signs, such as:

• Difficulty contacting the member or frequent changes in contact details
• Signs of fear, distress, or anxiety
• Another person dominating conversations or decisions
• Lack of awareness about financial products in their name
• Concerns about safety, privacy, or financial security
• Disclosures of court or intervention orders
• Unusual banking activity or abusive transaction descriptions.
  
  

How we support members

If you or someone you know is experiencing family violence, we’re here to help. Our support includes:

• Safe, flexible, and fair responses
• Minimising the need to repeat your story by offering dedicated contacts
• Allowing you to choose the gender of the staff member you speak with, where possible
• Providing communication in your preferred language using independent interpreters, where possible.
  
  

Protecting your safety and privacy

Your safety and confidentiality are our priority. We can, where required:

• Stop shared communications and set up new accounts with secure contact details
• Change passwords and access settings to prevent unauthorised access
• Avoid disclosing personal information to joint account holders
• Help you contact family violence services or emergency services if needed
• Notify you promptly of any privacy breaches and offer support.
  
  

You’re not alone. If you’re experiencing family violence or financial abuse, please reach out. Visit one of our branches or call us on 131 728 to speak with a team member who can help.

Your wellbeing comes first

If you ever feel unsafe or in immediate danger, please call 000 straight away.

If you’d like to talk to someone confidentially, 1800RESPECT is available 24/7 on 1800 737 732 or by text on 0458 737 732. They offer free, independent support and can arrange interpreters if needed.

For older Australians experiencing financial abuse, Seniors Rights Service can provide advice and advocacy. Call 1800 424 079 or visit the Seniors Rights Service website.

You’re not alone — help is here when you need it.

Financial abuse is a serious form of elder abuse that can have lasting impacts on older people’s wellbeing, independence, and dignity. We are committed to recognising the signs, responding with care, and helping protect our older members from harm.

What is elder financial abuse?

Elder financial abuse involves the misuse or theft of an older person’s money, assets, or financial decision-making. It often occurs in relationships built on trust, such as with:

• Family members
• Caregivers
• Appointed representatives (e.g. Power of Attorney).

It can take many forms, including:

• Abuse of trust – when someone acts against the older person’s interests for personal gain
• Conflicts of interest – when a representative fails to act in the older person’s best interests
• Pressure or manipulation – leading to decisions that don’t reflect the older person’s true wishes.
  
  

Why older adults may be more vulnerable

Some older people face extra challenges that make them more at risk, such as:

• Relying on others for daily support
• Limited digital literacy
• Language barriers
• Cognitive or physical impairments.
  
  

Recognising the signs

Elder financial abuse can be difficult to detect. Warning signs may include:

• Unusual financial activity
• Confusion about financial decisions
• Unexplained loss of funds
• A third party dominating financial conversations or decisions.

Understanding these signs and the dynamics of trust and vulnerability is key to early intervention.

Risk factors and barriers to speaking up

Financial abuse can affect any older person, but some are at greater risk due to:

• Dependence on others for banking, bill payments, or insurance
• Limited digital or financial literacy
• Language or cultural barriers
• Cognitive decline or physical limitations.

Some older people may also face additional challenges due to intersecting forms of disadvantage, including:

• Cultural or linguistic diversity
• Living with disability
• LGBTIQA+ identity
• First Nations heritage.

Why it’s hard to speak up:

• Not knowing where to get help
• Loyalty to the person causing harm
• Shame or embarrassment
• Cognitive impairment or confusion
• Fear of retaliation or being placed in care
  
  

We are committed to helping

We play a vital role in identifying and responding to financial abuse. When warning signs are present, we’ll prioritise the older person’s autonomy and wellbeing.

We are committed to:

• Making reasonable inquiries when financial activity seems unusual
• Engaging privately with the older person, especially if a third party is involved
• Reviewing account details and authorised operators before processing transactions
• Verifying Power of Attorney arrangements and confirming authority
• Exploring support options, including trusted family or specialist services
• Following internal procedures, escalating concerns, and delaying transactions if needed
• Providing clear, accessible information about support services
• Documenting all interactions and conversations in our systems.
  
  

You’re not alone. If you or someone you know may be experiencing elder financial abuse, please reach out. Visit one of our branches or call us on 131 728 to speak with a team member who can help.

We’re passing on in full the RBA’s (Reserve Bank of Australia) interest cut to variable home loans.

What’s changing?

Home Loans

We’re reducing all variable home loan interest rates by 0.25% p.a. effective from May 27, 2025

Savings Accounts

We are reducing some of our interest rates on the following products;

• U30 SUPER CHARGE interest rates will be decreasing by 0.25% p.a. to 4.75% p.a. effective from May 27, 2025
• Some Savings Plus tiers will be decreasing by 0.25% effective May 27, 2025
  • Accounts with balances $50,000 to $99,999 will be 1.50% p.a.
  • Accounts with balances $100,000 to $249,999 will be 4.00% p.a.
• Easy Access Overdraft will be decreasing by 0.25% to 13.85% p.a. effective from June 1, 2025
• Bonus Saver (Bonus Rate only) will be decreasing by 0.25% to 4.00% p.a. effective from June 1, 2025.

The rates for each balance tier apply to the entire account balance, up to the limits stated.

We’re dropping interest rates on some of our fixed rate home loans, effective Friday May 2, 2025!

• All 3-Year Fixed Rate Ower Occupier & Investment, Principal & Interest Home Loans have now been reduced to 4.99% p.a.
• All 2-Year Fixed Rate Ower Occupier & Investment, Principal & Interest Home Loans have now been reduced to 5.15% p.a.

For more information on changes to our Home Loan interest rates, and relevant comparison rates, visit our Home Loan and Interest Rate pages.

Terms and conditions, leading and eligibility criteria apply and are available here.
Please note, current promotional offers (including cashback on all 2-year and 3-year fixed rate home loans) do not apply.

Police Bank to roll out Confirmation of Payee in 2025.
Know who you’re paying – before you pay.

In a world where digital banking is part and parcel of everyday life, making sure your money goes to the right place has never been more important. That’s why Police Bank is introducing Confirmation of Payee (CoP) — a new name-checking feature that adds an extra layer of protection when you’re sending money.

Set to launch in 2025, CoP works by checking the account name you enter when setting up a new payee or updating an existing one. Instead of relying solely on BSB and account numbers, the system verifies that the name you’ve entered matches the one on the account you’re sending money to.

If there’s a mismatch or something looks suspicious, you’ll receive a prompt — giving you the chance to choose whether you want to go ahead and make the payment, pause and double check the details – or terminate the payment altogether.

This extra layer of security helps prevent scams, like invoice fraud or impersonation, where scammers trick people into sending money to the wrong account. It also helps to flag incorrect account details and reduces the chance of mistaken payments.

Once CoP becomes available in your Police Bank Internet Banking and Mobile Banking App, it will be automatically applied when you’re making or updating payments — giving you real time alerts before you send a payment. There’s no need to opt-in or sign-up.

Confirmation of Payee is part of a broader push across the Australian banking system, led by Australian Payments Plus (AP+), to strengthen payment security for all members. Police Bank is proud to be taking part in this important development to help protect our members and make banking safer for everyone. You’ll see more information from us leading up to launch, including how CoP will appear in your Internet Banking and Mobile Banking App. In the meantime, if you’d like to learn more about CoP, visit here.

Good news for our current Home Loan members and new members. 

Following the Reserve Bank of Australia’s (RBA) decision to reduce the official cash rate by 0.25% p.a. we’re reducing our home loan variable rate interest rate by 0.25% p.a. effective 28 February 2025.

What’s Changing:

All Variable Rate Home Loans

For new borrowers: Effective 28 February 2025, we will decrease the interest rates for new variable rate home and investment loan borrowers by 0.25% p.a.

For existing borrowers: Effective 28 February 2025, we will be decreasing the interest rate for existing variable rate home loan borrowers for both Owner Occupied and Investment loans, (Principal and Interest (P& I) and Interest Only (IO)) by 0.25% p.a. affecting repayments from 28 February 2025.

For more info on changes to our Home Loan interest rates, visit our Home Loan and interest rate pages.

*Terms and conditions, lending and eligibility criteria apply and are available here.