Complaints and Feedback

The Customer Owned Banking Code of Practice (Code) is the code of practice for Australia’s mutual banks, credit unions and building societies. Police Bank (including Border Bank – a division of Police Bank Ltd) are subscribers to the Code.

The Code is a public expression of the level of support that we will provide to our customers, and the standards by which we will be held accountable. It outlines clearly and transparently what customers can expect when dealing with a Code subscriber.

The Code obligations also extend to services provided through Bank@Post. Please indicate if your feedback/complaint relates to services provided through this service.