Lost or stolen card

Follow these simple steps to report your card as lost or stolen and request a new one.

Reporting a lost or stolen card?

If your card has been lost or stolen, it’s important to act quickly to protect your account and prevent any unauthorised transactions.

Here’s how you can report it to us:

Report your lost or stolen card via the Mobile Banking App

If you’ve lost your card or suspect it’s been stolen, you can quickly report it through the Mobile Banking App. See below for instructions.

Report your lost or stolen card by phone
Call anytime on 1300 705 750 and follow the prompts to report your card as lost or stolen. If you are calling from overseas, please call +61 2 8299 9534.

Report your lost or stolen card via the Mobile Banking App

If you’ve lost your card or suspect it’s been stolen, you can quickly report it through the Mobile Banking App. Here’s how:

  1. Log in to the Mobile Banking App: Open the App and log into your account.

  2. Navigate to the ‘Cards’ section: Go to the ‘Cards’ tab from the main menu or bottom right of the screen.

  3. Select ‘Need help with your card?’: Find the card you wish to report and select this option from your list of active cards.

  4. Report as lost or stolen: Tap the appropriate option ‘Card been stolen’ or ‘Lost your card’. Follow the prompts to confirm your request.

  5. Confirmation: Once your card is reported, you’ll receive a confirmation email. We’ll immediately block your card to prevent further transactions and issue you a replacement.

What Happens Next?

Once you’ve flagged your card as lost or stolen, we’ll block your card to prevent further transactions. A new card will be issued, and you’ll receive instructions on how to activate it.

Noticed a suspicious transaction?

If you notice suspicious transactions, contact us immediately and follow the prompts.

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