We’re keeping you informed of upcoming changes


We’ve updated some of our terms and conditions to introduce new digital payment services and features.

You can check out what’s changing below.

10 July 2025

We’ve updated the following terms and conditions to introduce PayTo® and Confirmation of Payee:

What’s changed

The above terms and conditions now include:

  • Details about the new PayTo® service that will be available on eligible accounts¹
  • Details about the Confirmation of Payee name check service for new Payees²

The updated terms and conditions come into effect on 30 July 2025.

Notice of Change & Summary of changes

We recommend you read the summary of changes and updated terms and conditions to familiarise yourself with what’s new.

Notice of Change

New digital payment services

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PayTo®

PayTo® is a new, secure way to pay straight from your bank account in real time.

Learn more
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Confirmation of Payee

Confirmation of Payee is a new security feature that checks the account name before you send money—helping protect you from scams and mistaken payments.

Learn more

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Call 131 728

For international calls,
+61 2 9287 0888.

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Contact us via our form and we can get back to you.

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Extra Support

For those who need additional support, click here.

Important Information

¹ Currently scheduled for release on 30 July 2025. We will update our website in the event there is a change to this date.

² Currently scheduled for release on 30 September 2025. We will update our website in the event there is a change to this date.