We're confirming your details

We periodically review member information to ensure it is correct and up to date. This help us meet our legal and regulatory obligations and ensures we have an accurate understanding of how you use your banking services.

You can complete your identity verification by filling out the form we mailed to you and returning it with the required certified documents using the reply-paid envelope.

Bring the original and a clear photocopy to an authorised certifier (such as a Justice of the Peace, police officer, lawyer, or other approved professional). They’ll check both documents and write a statement like “This is a true copy of the original as sighted by me,” then add their name, signature, occupation and the date.

The following individuals are considered to be authorised certifiers:

• A person who is enrolled as a legal practitioner with the Supreme Court of a State or Territory, or the High Court of Australia
• Judge
• Magistrate
• A Chief Executive Officer of a Commonwealth Court
• A Notary Public (for the purposes of the Statutory Declaration Regulations 1993 (Cth))
• A Police Officer
• An agent of Australia Post
• A permanent employee of Australia Post (with 2 or more years of continuous service)
• A Registrar or Deputy Registrar of a Court
• A Justice of the Peace
• A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuous membership
• An Australian Consular Officer or Australian Diplomatic Officer.

Any personal information you provide to us is governed by our Privacy Policy.

We verify your personal information such as name, date of birth, address and your identity documents by engaging a verification service and/or credit reporting body who provide an assessment of the accuracy of our information. We complete this identity verification process in accordance with federal law.

You will have received a letter from us explaining what we need and why. The information is collected securely through our official online forms. If you’re unsure, please contact us using the phone number on our website (131 728).

If we don’t receive your information, we may need to follow up or take steps to comply with our regulatory obligations. This may include restricting access to certain products or services until we receive the required information.