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Careers

At a progressive, people focused financial institution.

Police Bank is a progressive, people-focused financial institution offering its Members a competitive range of personal financial products and services.

With over $1.5 Billion in assets, Police Bank is one of Australia’s largest Mutual Banks serving the financial needs of the NSW Police Service, their families and other related industries. Our Service Centres are located in Sydney, Parramatta, Penrith, Campbelltown, Canberra, Newcastle, Goulburn, Gosford, Wollongong, Port Macquarie and Norwest.

With a pro-active, Member focused approach to financial products, we have secured a key position in Australia’s increasingly competitive financial environment.

Police Bank offers a professional working environment with a flexible management approach, which encourages and supports career development of its staff.

We have a number of opportunities for the right people within our organisation at our head office and our Service Centres.

If you have any questions about employment at Police Bank please contact our Human Resources Department.

Click here to read our Privacy Policy for Job Applicants. It provides information about how Police Bank collects and uses information in the job application process.

Current Opportunities at Police Bank

Home Loan Specialist / Member Service Officer – Direct

We currently have an excellent opportunity for a professional and experienced Home Loan Specialist (known internally as a Member Service Officer) to join our Direct team on a full time basis.

About the role:

Based in our Head Office in Surry Hills, our Direct sales team focus on delivering a great member experience via online devices. These online channels include website, live chat and mobile devices.

Our team members are responsible for taking phone and web loan applications, assessment, making recommendations for approvals, along with selling our full range of products and services.

Member Service Officers are responsible for:

  • Managing all Member enquiries relating to our product range including savings and deposit accounts, personal loans, home loans, term deposits, credit cards, and insurance
  • Advising and guiding Members towards their dream of owning a property, and manage the complete home loan application process from submission through to settlement, ensuring a smooth and seamless process
  • Identifying opportunities to assist our Members to achieve their financial goals, and cross-sell appropriate products and services
  • Facilitating personal loans from application, through to approval and signup
  • Building a strong rapport with members and maintaining relationship.

The successful candidate:

  • A sales oriented team player
  • Strong mortgage lending experience
  • Someone who can proactively deliver solutions that meet Members needs
  • Ability to identify referral and cross-selling opportunities
  • Commitment towards providing an exceptional ‘member experience’
  • Strong understanding of financial products and services
  • Excellent communicator, both written and verbally
  • Tier 2 is essential and a Certificate IV in Banking Services is desirable
  • At least 1 – 2 years experience in a sales and mortgage lending environment.

Police Bank offers a professional working environment with a flexible management approach, which encourages and supports career development of its staff.

If you have the skills, experience and enthusiasm to take on this dynamic role, then we’d love to hear from you. Please click ‘ Apply for this job’ to submit your application.

Client Services Officer |  Bridges Newcastle East

We are seeking a highly motivated and talented client services officer to join a team of professionals. Be part of a closely knit and down-to earth team and utilise your financial planning background and attention to detail to assist in excellent service to our clients.

You will act as first point of contact for an extensive client group and work closely with the financial planners in building client relationships, as well as providing essential support for preparation and implementation of financial documents/strategies.

The role will suit someone studying towards a Diploma in Financial Planning and wanting to make a career in financial planning industry or someone with a few years’ experience in a similar role in a financial planning practice.

A successful candidate ideally should possess:

  • RG 146 compliant and several years in client service role (Financial Planning preferred)
  • Experience in Xplan software
  • Outstanding customer service (telephone and face-to-face)
  • High attention to detail
  • Strong problem solving skills and a great team player
  • High levels of personal drive, ethics and commitment to high quality standards
  • Ability to deliver an outstanding, personalised customer experience to our clients
  • Ability to work to deadlines and within high quality standards
  • Seeking to develop a career in financial planning (advantageous)

To express your interest in this role, please forward your resume to msimeonidis@policebank.com.au or select ‘apply’.

Member Service Officer | Home Loan Specialist | Wollongong

Police Bank is a progressive, people-focused financial institution offering its Members a competitive range of personal financial products and services. With over $1.5 Billion in assets, Police Bank is one of Australia’s largest Mutual Banks serving the financial needs of the NSW Police Service, their families and other related industries. With a pro-active, Member focused approach to financial products, we have secured a key position in Australia’s increasingly competitive financial environment.

We currently have an excellent opportunity for a professional and experienced Member Service Officer to join our team in Wollongong on a full time basis.

Member Service Officers are responsible for:

  • Managing all Member enquiries relating to our product range including savings and deposit accounts, personal loans, home loans, term deposits, credit cards, and insurance;
  • Advising and guiding Members towards their dream of owning a property, and managing the complete home loan application process from submission through to settlement, ensuring a smooth and seamless process;
  • Identifying opportunities to assist our Members to achieve their financial goals, and cross-sell appropriate products and services;
  • Facilitating personal loans from application, through to approval and signup;
  • Building a strong rapport with members and maintaining relationship;
  • Attending to everyday transactions such as cash and cheque withdrawals and deposits.

The successful candidate:

  • A sales oriented team player;
  • Strong mortgage lending experience;
  • Someone who can proactively deliver solutions that meet Members needs;
  • Ability to identify referral and cross-selling opportunities;
  • Commitment towards providing an exceptional ‘member experience’;
  • Strong understanding of financial products and services;
  • Excellent communicator, both written and verbally;
  • Tier 2 is essential and a Certificate IV in Banking Services is desirable;
  • At least 1 – 2 years experience in a sales and mortgage lending environment.

Police Bank offers a professional working environment with a flexible management approach, which encourages and supports career development of its staff.

If you have the skills, experience and enthusiasm to take on this dynamic role, then we’d love to hear from you. Please click ‘ Apply for this job’ to submit your application.