At a progressive, people focused financial institution.

Police Bank is a progressive, people-focused financial institution offering its Members a competitive range of personal financial products and services.

With over $1.6 Billion in assets, Police Bank is one of Australia’s largest Mutual Banks serving the financial needs of the NSW Police Service, their families and other related industries. Our Branches are located in Sydney, Parramatta, Penrith, Narellan, Canberra, Newcastle, Goulburn, Wollongong, Port Macquarie and Norwest.

With a pro-active, Member focused approach to financial products, we have secured a key position in Australia’s increasingly competitive financial environment.

Police Bank offers a professional working environment with a flexible management approach, which encourages and supports career development of its staff.

We have a number of opportunities for the right people within our organisation at our head office and our Service Centres.

If you have any questions about employment at Police Bank please contact our Human Resources Department.

Click here to read our Privacy Policy for Job Applicants. It provides information about how Police Bank collects and uses information in the job application process.

Current Opportunities at Police Bank

Risk Officer x2

We have two openings for a Risk officer at Police Bank. The principle objectives of this role will be to challenge the Operational Risk and Control environment throughout the business to ensure the best practice is maintained and adopted across all business units. This role requires an individual to maintain a healthy working relationship with all lines of the business whilst simultaneously working towards educating the business’ understanding of risk and embedding a risk aware culture throughout.

About the role:

  • Monitor and track all incidents lodged and create action plans with colleagues to remediate and mitigate the risk/issue
  • Facilitate RCSA (Risk Control Self-Assessment) workshops with Business units to manage the risk appetite of the bank
  • Review and challenge KRIs (Key Risk Indicators) lodged by the business
  • Create management and risk reporting to assist in monitoring the Bank’s risk appetite
  • Create remediation plans for the business to rectify any issues identified and monitor action training
  • Undertake Key control and Ad-Hoc testing across business lines
  • Undertake AUSTRAC reporting
  • Embed a Risk Aware Culture throughout various levels of management and educate colleagues on best practice

About you:

  • Minimum 5 years’ experience in Banking and Financial Services
  • Minimum 2/3 years’ experience in a Risk Management related role
  • Strong interpersonal and communication skills
  • Display initiative to lead discussions with operational staff at all levels
  • Superior digital skills with the demonstrated ability to assist people in the production of professional reports, briefing notes and presentations
  • Proficient in all Microsoft Office Applications
  • Effective training skills with a demonstrated ability to assist people in developing and understanding new or changed concepts, policies and processes
  • Ability to manage multiple deliverables and deadlines
  • Demonstrated willingness to embrace organisational change including the use of modern technology and an ability to analyse and problem solve in the context of change and continuous improvement
  • Minimum Higher School Certificate

How to apply

For further information on this role or to apply (please provide a CV and Cover Letter) contact Ryan D’Souza – Operational Risk Officer on

Please no recruitment company solicitation

Contact Centre Officer x2

A Contact Centre Officer is responsible for providing exceptional customer service to our valued members in a friendly, efficient and professional manner. You will be expected to build and maintain member relationships, analyse their needs and develop and negotiate solutions which also meet the needs of the business, while proactively engaging with relevant digital technology. We are currently recruiting for two professional and experienced Contact Centre Officers for our Head Office in Sydney.

About the Role

  • Respond to member queries promptly and professionally via phone, online chat and email, focusing on First Call Resolution
  • Perform administrative tasks as required
  • Effectively use and / or assist in the development of digital solutions
  • Accurately identify members’ needs and ensure they are made aware of the products and services which meet them, including identifying cross-selling opportunities
  • Maintain a high level of product and procedural knowledge to ensure accuracy of information to members

About You

To be considered for the role you will:

  • Have a minimum of 2 years’ experience within a similar role
  • Excellent digital, verbal and communication skills
  • Superior attention to detail, organisational and problem solving skills
  • Proven ability to meet targets and objectives
  • Self-motivated with a positive, professional can do approach
  • Able to multi task and thrive within a fast paced environment
  • Extremely strong digital skills and an ability to support colleagues in developing digital skills where necessary
  • Demonstrated willingness to embrace organisational change including use of modern technology and an ability to analyse and problem solve in the context of change and continuous improvement
  • Financial service or general insurance experience and knowledge of industry standards is desired but not essential

Does this sound like you? Apply now!

For further information on this role or to apply (please provide a CV and Cover Letter) contact our Contact Centre Manager Michelle Robb at