Transaction Account
Savings Accounts
Term Deposits
Internet Banking
Mobile Banking App
Find a Branch
Bank@Post
Overseas Transfer / Currency
ATM’s
eStatements
Who are we?
Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members front of mind.
What are we looking for?
As an integral member of our branch network, you will be the primary point of contact for our diverse customer base, providing exceptional service and building strong, lasting relationships. Your dedication to understanding and meeting their financial needs will directly contribute to our continued success and reputation for outstanding customer satisfaction.
About the role
- Serve as a point of contact for members. Actively listen to and understand customer inquiries, providing accurate information regarding account balances, transaction details, interest rates, fees, and other banking products and services.
- Efficiently and accurately process a wide range of account-related requests, including but not limited to:
- Processing deposits and withdrawals.
- Facilitating fund transfers between accounts.
- Issuing bank drafts and managing cheque processing.
- Updating customer information (address, contact details, etc.).
- Assisting with account opening and closure procedures.
- Generating account statements and transaction histories.
- Managing standing orders and direct debits.
- Ensure all transactions and account maintenance activities are conducted in compliance with internal policies, procedures, and regulatory guidelines.
- Maintain meticulous records of all customer interactions and transactions.
- Investigate and resolve customer issues and discrepancies in a timely and efficient manner, aiming for first-call resolution whenever possible.
- Document all problem resolution efforts and outcomes accurately.
- Maintain the confidentiality of customer information.
About You
- Minimum 12 months experience in a similar role across the financial services or banking industry.
- Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely.
- Strong interpersonal skills with a demonstrated ability to build rapport and establish trust with customers.
- Excellent problem-solving and conflict resolution skills, with a proactive and solution-oriented approach.
- High level of accuracy and attention to detail in all tasks.
- Proficiency in using core banking systems and Microsoft Office Suite (Word, Excel, Outlook).
- A strong understanding of banking products, services, and procedures.
- A genuine passion for providing outstanding customer service.
Why you’ll love us?
- Career Growth and Development: We are committed to investing in our employees’ futures. You will have access to comprehensive training programs, ongoing professional development opportunities, and clear pathways for career advancement within our growing organisation.
- Supportive and Inclusive Culture: We foster a collaborative and inclusive work environment where teamwork and mutual respect are paramount. You will be part of a supportive team that values your contributions and encourages your growth.
Ready to Make a Difference?
If you are a dedicated and customer-focused individual with a passion for the banking industry, we encourage you to apply for this exciting opportunity.
Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.