Deceased Estate

You can get the Death Certificate from the Registry of Births, Deaths and Marriages in your State/Territory.

Without a Will, an Administrator will need to be appointed by the Supreme Court in the State/Territory where the assets are held. You can also contact the NSW Trustee and Guardian or get legal advice on what to do.

We assess every Estate’s circumstances individually, and in some cases may need Probate or Letters of Administration to release the funds. After we’ve received the Death Certificate and Will, we’ll get in touch and notify you if either of these documents is needed.

In most circumstances we’ll require Probate or letters of administration, however we may waive the requirement depending on your circumstances. If you’d like Probate to be waived, it’s best to contact our Member Experience Team on 131 728, Monday – Friday, 8am – 6pm AEDT.

We can authorise funeral expenses to be paid from available funds held in the Estate. This can be done after the Executor or Administrator of the estate has approved the payment. 

Please note that this can only be done if you provide us with original invoices – we don’t reimburse paid accounts.

Yes, you can still make deposits into the Estate for up to 6 months after notification of death. This includes cheques issued to ‘the Estate of Late’. While Police Bank no longer accepts cheques in-branch, cheques are still accepted over the counter at more than 3,400 Bank@Post Australia Post Offices. Find your closest Bank@Post here.

Interest-bearing accounts will continue accruing interest at their standard rate, with no bonus interest being applied, until the funds are released. As all Term Deposits are transferred over to the Easy Access Accounts (S1), interest will cease at the maturity date.

To ensure uninterrupted access to banking services, we’ll transfer any joint accounts into a new account held solely by the surviving account holder.

To complete this, we may require:

• A Death Certificate – (an original certified copy*)
• Visa Cards or cheques held in the name of the deceased – (or advice that they have been destroyed)
• A signed membership form from the remaining account holder.

Once we’ve been notified of your loved one’s passing, we’ll transfer all Term Deposits to the Easy Access Account (S1) without penalty. We’ll release the funds prior to the maturity of the Term Deposit. All fees and charges will be waived, and all interest accrued up until the date of closure will be paid.

Any cards made out in the name of the deceased should be destroyed or returned to Police Bank.

Please destroy the card by cutting it in half diagonally across the chip, if there is one. Destroy cheques, if any, by ripping them into pieces or using a shredder.