Contact us

Member enquiries

Contact Centre (General enquiries)

Phone: 131 728
Fax: (02) 9287 0850
Email: info@policebank.com.au
Operating Hours: Monday to Friday 8am to 6pm

Direct (Loans and Insurance)

Phone: (02) 9287 0884
Fax: (02) 8267 6860
Email: direct@policebank.com.au
Operating Hours: Monday to Friday 8am - 5pm

Please note:

Police Bank will at times send SMS messages to Members. The number that these SMS messages will come from is 0427 705 032. This number is unable to receive replies, for any queries or concerns please contact Police Bank on 131 728.

rediATM Finder

Lost or Stolen Cards, and Transaction Fraud Services

Monday to Friday 8am - 6pm

Local: 131 728
International: +61 2 9287 0888

Outside of Business Hours

Local: 1300 705 750 (Option 3)
International: +61 2 9287 0888

RediDial Phone Banking

Local: 131 728
International: +61 2 8299 9534

Head Office

25 Pelican Street
Surry Hills NSW Australia 2010

Phone: 131 728
Fax: (02) 9287 0850
Email: info@policebank.com.au
BSB: 815 000

Feedback / Call back

Questions regarding your account, request for more information and technical support.

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Service Centre Locations

Service Centre Network

Police Bank Members can also access the Customs Bank Service Centre network. Customs Bank has 3 Service Centre located in Mascot, Canberra and Melbourne.

Canberra

Shop 2, 121 Marcus Clarke Street
Canberra ACT 2601
Phone: (02) 6206 7000
Eaglenet: 44860
Fax: (02) 6257 1330
Email: canberra@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Canberra (Customs Bank)

Lobby, Customs House
5 Constitution Avenue, Canberra ACT 2601
Phone: (02) 6243 8900
Fax: (02) 6248 5665
Email: canberra@customsbank.com.au
Operating hours: Tuesday and Thursday 9am to 4pm
Please note: This Service Centre does not offer cash deposits or withdrawals, ATM facilities are available.

Gosford

9 - 11 Mann Street, Gosford NSW 2250
Phone: (02) 4320 0200
Eaglenet: 44880
Fax: (02) 4325 5620
Email: gosford@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm
Please note: This Service Centre does not offer cash deposits or withdrawals, ATM facilities are available.

Goulburn

c/- Police Academy, McDermott Drive, Goulburn NSW 2580
Phone: (02) 4827 1000
Eaglenet: 44730
Fax: (02) 4821 8816
Email: goulburn@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm
This is a restricted site and proof of Police Bank Membership will be required to be shown to gain access to the Police Academy site. Failure to provide proof will result in access being denied.

Mascot (Customs Bank)

Ground Floor, Customs House
10 Cooks River Drive, Sydney International Airport NSW 2020
Phone: (02) 8335 4200
Fax: (02) 9669 3886
Email: mascot@customsbank.com.au
Operating hours: Monday to Friday 9am to 5pm
Please note: Coin Facilities not available at this Service Centre.

Melbourne (Customs Bank)

1010 LaTrobe Street, Docklands, Melbourne VIC 3008
Phone: (03) 9642 1003
Fax: (03) 9670 2316
Email: melbourne@customsbank.com.au
Operating hours: Wednesday to Friday 9am to 5pm -by Appointment.
Or call 03 9642 1003 if you would like us to come to your workplace.
Please note: This Service Centre does not offer cash deposits or withdrawals, ATM facilities are available.

Narellan

Shop 311A - Narellan Town Centre
326 Camden Valley Way, Narellan NSW 2567
Phone: (02) 4640 7000
Eaglenet: 88839
Fax: (02) 4620 0139
Email: narellan@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Newcastle

24 Bolton Street, Newcastle NSW 2300
Phone: (02) 4908 6200
Eaglenet: 44870
Fax: (02) 4926 4241
Email: newcastle@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Norwest

T1 Building
126/14 Lexington Drive
Bella Vista NSW 2153
Phone: (02) 8814 3000
Eaglenet: 44790
Fax: (02) 8824 3391
Email: norwest@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm
Please note: Coin Facilities not available at this Service Centre.

Parramatta

20 Charles Street, Parramatta NSW 2150
(Cnr Charles & Macquarie Street)
Phone: (02) 9841 8200
Eaglenet: 44700
Fax: (02) 9893 8489
Email: parramatta@policebank.com.au
Operating hours: Monday to Friday 8:30am to 5:00pm

Penrith

295 High Street, Penrith 2750
Phone: (02) 4720 5000
Eaglenet: 44750
Fax: (02) 4720 5099
Email: penrith@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Port Macquarie

6-14 Clarence Street, Port Macquarie NSW 2444
Phone: (02) 6582 9900
Eaglenet: 44840
Fax: (02) 6584 5925
Email: portmacq@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Sydney

25 Pelican Street, Surry Hills NSW 2010
Phone: (02) 8268 2500
Eaglenet: 44850
Fax: (02) 9283 2340
Email: sydney@policebank.com.au
Operating hours: Monday to Friday 8.30am to 5pm

Wollongong

76 Market Street, Wollongong NSW 2500
Phone: (02) 4221 9000
Eaglenet: 44830
Fax: (02) 4227 1198
Email: wollongong@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm
Please note: This Service Centre does not offer cash deposits or withdrawals, ATM facilities are available.

Complaints and Feedback