Member enquiries

Contact Centre (General enquiries)

Phone: 131 728
Fax: (02) 9287 0850
Email: info@policebank.com.au
Operating Hours: Monday to Friday 8am to 6pm

Direct (Loans and Insurance)

Phone: (02) 9287 0884
Fax: (02) 8267 6860
Email: direct@policebank.com.au
Operating Hours: Monday to Friday 8am - 5pm

Please note:

Police Bank will at times send SMS messages to Members. The number that these SMS messages will come from is 0427 705 032. This number is unable to receive replies, for any queries or concerns please contact Police Bank on 131 728.

Lost or Stolen Cards, and Transaction Fraud Services

Monday to Friday 8am - 6pm

Local: 131 728
International: +61 2 9287 0888

Outside of Business Hours

Local: 1300 705 750 (Option 3)
International: +61 2 9287 0888

RediDial Phone Banking

Local: 131 728
International: +61 2 8299 9534

Head Office

25 Pelican Street
Surry Hills NSW Australia 2010

Phone: 131 728
Fax: (02) 9287 0850
Email: info@policebank.com.au
BSB: 815 000

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