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eStatements
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Holiday Trading Hours
Our branches and Contact Centre will be closed on public holidays and operate on reduced hours for the following dates:
| Branch | Trading Hours |
|---|---|
| Narellan, Newcastle, Sydney and Wollongong |
|
| Canberra and Goulburn |
|
| Contact Centre |
|
We will return to standard operating hours from Monday, 5 January 2026.
Looking for something else?
Call 131 728
For international calls, +61 2 9287 0888.
Email Us
For all member banking or transaction account related enquiries, please email info@policebank.com.au
BSB 815 000
Police Bank has one BSB Number for all branches and accounts.
Find a branch
To find your closest branch, click here.
Find an atmx
To find an atmx by Armaguard, click here.
Extra Support
For those who need additional support, click here.
Find a branch
Before you visit, check your local branch’s hours — they may change on public holidays or for local events.
You can also Bank@Post. Find your nearest participating Australia Post Office.
Complaints, Feedback and Compliments
Police Bank is committed to providing quality in the products and services we offer to all our members. Your feedback is always valuable to us, as it provides us the opportunity to improve our services. In the event that we fail to meet your expectations, or you are disappointed with a service or product, we would like the opportunity to rectify your experience with us. We always strive to provide the best service possible.
How you can lodge a complaint or feedback/compliment
Complete our online form
Complete our online form.
Call 131 728
We’re here to help Monday-Friday, 8am-6pm AEDT.
Download and mail our form
Download a Member Complaint/Feedback Form.
Speak to a Branch Manager
To find your closest branch, click here.