A security token app is an application on your phone that generates a one time password, entered when you make a transaction to a new payee through Police Bank Internet and Mobile Banking. It provides an extra layer of security of your details to help counteract fraudulent internet attacks.
Security tokens apps are available to download onto most mobile phones. For instructions on downloading a security token app to your phone, click here.
To activate your Mobile Phone Token or for more information please contact the Assistance Centre on 131 728.
To reset your Security Token visit the link below:
What is a one time password?
A one time password is a 6-digit number generated when you open the Security Token App.
Who can request a security token?
All Members who are registered for Police Bank Internet and Mobile Banking can request a security token.
How much does a security token cost?
The security token apps are free to download to most mobile phones. Visit here for instructions.
Will a security token work on my computer?
Yes. As there is no physical or wireless connectivity required between the security token and your computer you will not require any additional equipment or software.
Do I have to use a security token?
The security token app is not compulsory for existing Members however Police Bank recommends all Members take advantage of this extra layer of security. If you do not hold a security token your Police Bank Internet and Mobile Banking daily limits for external transfer transactions are limited to $2000. Security token holders can request up to a $10,000 daily limit and removal of CAPTCHA text requirements by phoning 131 728.
All new Members are required to download a Security Token app.
How do I request and activate a security token?
The first step is to download the app on your phone, please find instructions here, once completed please call our Assistance Centre to have the token linked to your account. The next time you log into Police Bank Internet Banking you will be prompted to activate your security token app. You have 21 days to activate you token from time of calling our assistance centre to have it linked to your account, however we suggest you activate it straight away. Please note that if you have not activated your token within this time, access to Police Bank Internet Banking will be suspended.
Do I have to use my security token every time I log into Police Bank Internet Banking?
No. A one time security token password will be required when a Member performs one of the following actions:
- changes login name
- changes Access Code
- perform Client Maintenance (change to address details or contact details)
- transaction to a payee who is not in your existing Payee list
- transaction to New and Updated Personal Payee
- updating details of existing Personal Payees
What if I enter an incorrect one time password?
Wait 30 seconds and the app will generate a new one time password.
What should I do if my security token is lost, damaged or stolen?
(only if a Member holds a physical token)
Contact our Assistance Centre on 131 728 between 8am and 6pm Monday to Friday to request a replacement. A charge for a replacement security token will apply.
Can I use my security token anywhere?
A security token can be used wherever you can log into Police Bank Internet or Mobile Banking. This includes overseas and in remote areas.
Can I use the same security token on more than one internet banking login number?
Yes. You can link multiple Memberships to your token by contacting our Assistance Centre on 131 728 as long as you are allowed to operate on those logins. Please note that you must have separate tokens to operate joint accounts on a Membership.
Can I cancel my security token after activation?
Although Police Bank does not recommend cancelling your security token, you can do so at any time by calling our Assistance Centre on 131 728. However your daily limits for BPAY and external transfer transactions will be limited to $2,000 and you will be required to enter a CAPTCHA text at login. New Members can not cancel.
Who can help me with a security token?
Call our Assistance Centre on 131 728 8am to 6pm Monday to Friday or email Police Bank.