Telephone Scams – Tips to Remember

There has been an increase in reported phone scams phishing for Member information, where the caller claims to be from Police Bank or a reputable organisation offering assistance with accounts or computer issues.

If the caller claims to be from Police Bank, remember these tips:

  • Keep all passwords and access codes (e.g. card PIN, Internet / Mobile Banking password, App Passcode) secret and secure. We’ll never ask you for this information over the phone or on email.
  • If you’re unsure, ask for a their Name and Department, and call back via 131 728.
  • Never give unconfirmed staff or a stranger remote access to your computer.
  • Do not give out your personal, account or online details unless the phone number comes from a trusted source.
  • If you think you’ve fallen for a scam, contact us immediately on 131 728.