Technology Upgrade – Intermittent Issues & Fixes

Updated 29/05/2017 11:35am

The technology upgrades were completed on 25/05/2017, however some Members are reporting intermittent issues. Please find below known issues and fixes while we work to resolve them:

1. External Transfers since Friday 26th May have been delayed
Please note that as a result of a technical issue all external transfers/payments made from Police Bank accounts since Friday 26th May have been delayed in reaching their destination. We expect all payments will be received within 24 hours.
We apologise for any inconvenience, if this causes you any financial issues, or if you have any queries call us on 131 728.

Update 29/05 1:10pm
All Friday and weekend payments that were previously delayed have now been sent by Police Bank and will be available at their destination accounts as soon as the receiving financial institutions are able to process them. Transfers made from today will be sent as per normal timings.

2. Transfers via the Police Bank App require a description
app_transferissue_v2
This is occurring when the ‘Description’ field is left blank. Although this should be an optional field, we suggest Members type a description until we fix the issue.

3. Mobile Banking isn’t displaying correctly
mobilebanking_cachingissue

Some mobile browsers are storing (caching) the wrong content from the Mobile Banking website. To fix this Members can clear their browsers cache by following relevant steps from the following: https://help.yahoo.com/kb/SLN14733.html. Once completed, refresh Mobile Banking.

If you experiencing any issues not mentioned above, please email digital@policebank.com.au with details. As always, please do not include any Card Numbers in emails to us.

We apologise for any inconvenience caused, and thank all Members for their patience.