update-8-8-17-01-1100

Important Notice: Third party processing error causing duplicate transaction

Update 11.15am 08/08/2017:
We have been advised by our third party that this issue has now been resolved with all duplicate transactions being reversed. If you believe you are still impacted by this issue, please call our Contact Centre on 131 728.

 


Update 8.30am 08/08/2017:
The duplicate transaction solution has been delayed and is still being worked on by our third party. We will provide updates on a new time that the issue will be resolved.

 


Update 4:45pm 07/08/2017:
We have been advised by our third party that all duplicate transactions will be reversed overnight and will be visible to Members by 6:00 am tomorrow 08/08/2017.

 


This morning we have been made aware of a third party processing error that has resulted in duplicate transactions on some Members’ accounts.

We are currently working with our third party to resolve this issue and we will provide an update as soon as possible.

We apologise for any inconvenience caused.