Entries by marketing

Updated ID requirements for Service Centre Transactions

From Monday 20th November 2017 we will be revising the identification requirements when making transactions at our Service Centres. The new requirements will require anyone attending Service Centres to conduct a cash and cheque deposit and withdrawals, any external transfers and any balance enquiries. You can use any of the following options to be identified: Swiping […]

Police Bank welcomes Government support for Mutual reform

Police Bank welcomes the Turnbull Government’s decision to support increased competition in our banking system through the announcement of their intention to back all eleven recommendations of the inquiry into Reforms for Cooperatives, Mutuals and Member-owned Firms, conducted by Greg Hammond OAM. Tony Taylor, CEO of Police Bank commented that it was pleasing to see […]

Scheduled Police Bank System Maintenance – November 2017

Please note there will be scheduled Police Bank system maintenance on the following dates: Monday 13th November From 3:00am to 3:30am During this time the Police Bank App will be unavailable. All other services will be available during this time. Sunday 19th November  From 10:00pm to 4:00am Monday 20th Tuesday 21st November  From 10:00pm to 4:00am Wednesday 22nd During these times, Internet Banking, […]

Technology Upgrade – Intermittent Transfer Issue & Fix

We have had reports that some Members are having technical difficulties transferring funds via Internet Banking, specifically when transferring between accounts. If you are having any difficulties with Internet Banking, please follow the steps below: Tick the ‘Display Account’ option on the accounts Ensure the accounts you are transferring between have the ‘Display Account’ option selected. […]

Scheduled Police Bank Upgrade – Tuesday 24th October

Please note there will be a scheduled Police Bank technology upgrade next Tuesday 24th October from 9:00pm to Wednesday 25th October 4am. During this time, the following Member systems: Internet Banking, Mobile Banking, the Police Bank App and RediDial phone banking will be unavailable. Restricted ATM services will be in place, so we recommend you pre-plan your withdrawals. We thank you […]

Member Update – Bank ATM Fees

Several banks, including Commonwealth, Westpac, ANZ and NAB, have announced that they will no longer charge other bank customers for using their ATMs. For Police Bank Members this means that you have a greater range of ATMs you can use in addition the rediATMs. It is important to be aware of the following; Your use […]

3.1 App Update

We’re excited to introduce the next update to the Police Bank App for both Apple & Android devices! What’s new in 3.1 A new and improved User Interface Improved Menu Clearer account information Easier Member registration Logout/Login available from any page Addition of Android Pay and Samsung Pay wallet launching buttons Removal of Tap & […]

Narellan Service Centre opening Tuesday 3rd October

At 2pm on Friday 29th September 2017, your Campbelltown Service Centre will be closing its doors for the last time, as we are moving to a fantastic new space in Narellan Town Centre! Your new Service Centre will be open for business on Tuesday 3rd October We can’t wait to welcome you to our new […]