Entries by marketing

Canberra Service Centre Closed for Public Holiday

Our Canberra Service Centre will be closed on Monday 12th March 2018 for Canberra Day. Internet Banking, Mobile Banking, the Police Bank App and RediDial phone banking will still be available during this time. If you require assistance, please call our Contact Centre on 131 728 during business hours.

Update on Intermittent Service Interruptions

Update 12:55pm 04/03/2018: All systems have now been restored including card payments, ATM access and the Police Bank App. We once again apologise for the inconvenience this caused our Members and thank you for your patience. 10:00 am 04/03/2018: Please note, we are currently experiencing intermittent service interruptions with NPP Payments, Visa Card (Debit & Credit), rediCard payments […]

NPP Now Live – Intermittent Issues

Police Bank is now live with the New Payments Platform, which allows near real time payments, this is an industry based initiative with many banks coming online this morning. Issues with transfers We are seeing many successful transactions with various banks but there are reports of some banks not being able to accept NPP payments. […]

Temporary Closure of Port Macquarie Service Centre

Our Port Macquarie Service Centre will be temporarily closed from 12pm today and will be operational again from Monday, 12th February at 9am. ATM access will be available during this period, and all other services including Internet Banking, Mobile Banking, the Police Bank App and RediDial phone banking are available. We apologise for any inconvenience […]

Updates to Police Bank’s Privacy Policy and Important Information

Police Bank have recently made some enhancements to our Privacy Policy. We encourage all Members to read the updated document as this provides information about how Police Bank protects your personal information. We are also pleased to announce that the New Payments Platform is on its way. In preparation, we have updated the Internet Banking and […]

Important Notice for Members with periodical payments

Due to the Australia Day Public Holiday, any payments scheduled between this Friday 26th January – Sunday 28th January will be deducted on Thursday 25th January. Please note: If your account has a Periodical Payment scheduled and the payment fails due to insufficient funds, the periodical payment will be processed on Monday. If you have […]

Police Bank win 2 Money Magazine 2018 Best of the Best Awards!

Police Bank have been rewarded for our great value by claiming 2 Money Magazine 2018 Best of the Best awards for Cheapest Personal Loan and Cheapest Balance Transfer Credit Card! Our personal loan was recognised for its low interest rate, repayment flexibility, no penalty for paying out the loan early and fixed loan option, whereas the Balance […]

Temporary Closure of Parramatta Service Centre

Update 9:15am 22nd January 2018: Our Parramatta Service Centre has now reopened, with services resuming as normal. — Our Parramatta Service Centre will be temporarily closed this morning due to a power outage. We are expecting the Service Centre to be open again from 10:30am. ATM access will be unavailable during this period. The closest […]